Raving Fans A Revolutionary Approach To Customer Service
This is the first 1,000 characters of 612 words (2.45 pages) in the essay titled Raving Fans A Revolutionary Approach To Customer Service
Raving Fans A revolutionary Approach to Customer Service
Raving Fans: A Revolutionary Approach to Customer Service
Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. “Having satisfied customers just aren’t good enough”. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business. I would want more than just a satisfied customer; I want a “Raving Fan”. Raving fans are invaluable to the success of any business. Blanchard and Bowles explain how to get past the level o...
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