What Makes a Leader?
In this landmark article, Daniel Goleman, the premier expert in the emotional intelligence movement, author of Emotional Intelligence (Bantam, 1995) and Working With Emotional Intelligence (Bantam, 1998) and co-chairman of the Consortium for Research on Emotional Intelligence in Organizations, based at Rutgers UniversityÆs Graduate School of Applied Psychology, describes why emotional intelligence is the crucial component of leadership, and how it shows itself at work. The author also describes how emotional intelligence can be enhanced by a distinctly different approach to human resource training. Superb leaders have very different ways of directing a team, a division, or a company. Some are subdued and analytical; others are charismatic and go with their gut. And different situations call for different types of leadership. Most mergers need a sensitive negotiator at the helm, whereas many turnarounds require a more f...