This is the first 1,000 characters of 1329 words (5.32 pages) in the essay titled Sigitek Case
Barriers and Drivers to change facing Smithers:
Smithers has in his favor experience in reengineering business processes from when he was and engineering service manager. His style of personal management aided him in instituting corporate culture changes in a manor that was well received by Sigtek employees. This experience was needed given the long-standing organizational differences that Smithers faced between Sigtek’s engineering and manufacturing divisions.
Another challenge faced by Smithers was the different management style of his counterpart, Richard Patricof, who was vice president of operations. Patricof’s focus was not on results or productive feedback from employees. He felt that style and a tolatarian approach to personnel management was best suited for this total quality (TQ) training program.
Other barriers Smithers faced was the possibility that employee expectations on the success of this new program may be too high given previous attempts to c...
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